WhatsApp Business API

Webhook configuration

integration:
  name: "WhatsAppIntegration"
  type: "webhook"

  provider: "Meta"
  endpoint: "/webhooks/whatsapp"

  authentication:
    verifyToken: "{env:WA_VERIFY_TOKEN}"
    appSecret: "{env:WA_APP_SECRET}"

  messageHandling:
    # Incoming text message
    - type: "text"
      action:
        findOrCreateContact:
          phoneField: "from"
        createActivity:
          type: "WhatsAppMessage"
          direction: "Inbound"
        notifyUser:
          role: "Dispatcher"

    # Incoming image
    - type: "image"
      action:
        downloadMedia: true
        attachToContact: true
        createLead:
          name: "WhatsApp photo from {contact.name}"
          source: "WhatsApp"

  templates:
    serviceConfirmation:
      name: "service_confirmation"
      language: "cs"
      components:
        - type: "body"
          parameters:
            - "{serviceRequest.number}"
            - "{serviceTrip.scheduledStart}"
            - "{technician.name}"

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Message types

Type	Description
text	Text message
image	Image
document	Document
location	Location
contact	Contact

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