Service Module Reference¶
Technical description of entities and fields in the Service module.
Entities¶
Service (Service Case)¶
Main service intervention entity.
| Field Name (EN) | Field Name (CZ) | Type | Description |
|---|---|---|---|
name |
Název | Varchar | Service subject. |
status |
Stav | Enum | Planned, InProgress, Completed, Cancelled, Problem. |
type |
Typ | Enum | FieldTrip, CustomerVisit, Internal. |
dateStart |
Datum zahájení | DateTime | Planned start. |
dateEnd |
Datum konce | DateTime | Planned end. |
account |
Účet | Link | Customer (company). |
contact |
Kontakt | Link | Contact person. |
productSerials |
Sériová čísla | LinkMultiple | Device(s) to repair. |
referenceIdentifier |
ID | Sequence | Automatic number (SV...). |
fromAddress |
Z adresy | Link | Start address. |
toAddress |
Na adresu | Link | Target address. |
ServiceTrip (Trip)¶
Travel and logistics tracking.
| Field Name (EN) | Field Name (CZ) | Type | Description |
|---|---|---|---|
name |
Název | Varchar | Trip identifier. |
travelDistance |
Vzdálenost | Float | Distance in km. |
shippingCost |
Cena dopravy | Currency | Total shipping cost. |
shippingCostTaxRate |
DPH dopravy | Percentage | VAT rate for shipping. |
assignedUsers |
Posádka | LinkMultiple | Technicians in the car. |
gps |
GPS | Varchar | Coordinates. |
ServiceProtocol (Protocol)¶
Record of work performed.
| Field Name (EN) | Field Name (CZ) | Type | Description |
|---|---|---|---|
name |
Název | Varchar | Protocol number. |
description |
Popis | Text | Detailed work/fault description. |
service |
Servis | Link | Link to main case. |
physicalProtocol |
Fyzický protokol | File | Scan of signed paper. |
photos |
Fotky | Attachment | Photo documentation. |
ServiceProtocolItem (Protocol Item)¶
Consumed material.
| Field Name (EN) | Field Name (CZ) | Type | Description |
|---|---|---|---|
warehouseItem |
Skladová položka | Link | Item from warehouse. |
product |
Produkt | Link | Product from catalog. |
quantity |
Množství | Float | Number of units. |
ServiceProtocolWork (Work)¶
Logged activity.
| Field Name (EN) | Field Name (CZ) | Type | Description |
|---|---|---|---|
name |
Název | Varchar | Short activity name. |
description |
Popis | Text | Detailed description. |
Calculations and Logic¶
Pricing¶
The Service module does not automatically calculate the service price by default. Prices are derived during billing based on quantity in protocol items and product list prices.
Warehouse Links¶
If warehouseItem is filled in ServiceProtocolItem, the system may (depending on Warehouse module settings) block or deduct goods from stock.