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Working with Records

Creating a Record

flowchart TD
    A[Click +] --> B[Select entity]
    B --> C[Fill form]
    C --> D{Required fields?}
    D -->|No| E[Show errors]
    E --> C
    D -->|Yes| F[Save]
    F --> G[Record detail]

Editing a Record

Method Description When to use
Inline edit Click on field in list Quick changes
Detail edit Click pencil icon Complex changes
Mass edit Select multiple records Same change for many

Preset filters at the top of the list:

  • My - records assigned to you
  • My Team's - your team's records
  • Followed - records you follow
  • All - no filter (per permissions)
Operator Description Example
= Equals Status = Active
!= Not equals Status != Canceled
> / < Greater/less Amount > 10000
contains Contains Name contains "CRM"
is empty Is empty Email is empty

You can save frequently used filters:

  1. Set up the filter
  2. Click Save Filter
  3. Name the filter
  4. Filter appears in quick filters

Stream and Following

flowchart LR
    subgraph Actions["Actions on Record"]
        CREATE[Creation]
        UPDATE[Update]
        RELATE[Linking]
        EMAIL[Email]
        NOTE[Note]
    end

    subgraph Stream["Stream"]
        ITEM1[Activity entry 1]
        ITEM2[Activity entry 2]
        ITEM3[Activity entry 3]
    end

    Actions --> Stream