Handling Common Situations

Forgotten Password

How to reset password?

1. On the login page, click Forgot Password
2. Enter your email or username
3. Check your email (including spam)
4. Click the link in the email
5. Set a new password

Missing Permissions

Procedure for insufficient permissions

1. Verify role - check your role in profile
2. Contact supervisor - request permission extension
3. Administrator - can modify role or assign new one
4. Document the need - reason for access extension

Duplicate Records

flowchart TD
    A[Duplicates found] --> B[Select records]
    B --> C[Click Merge]
    C --> D[Select main record]
    D --> E[Confirm merge]
    E --> F[Main record preserved]
    F --> G[Duplicate deleted]

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